MT
MM T

1 reviews | Active since Oct 2013

16 Apr 2021, 14:53

Unwanted Sales calls

To whom it may concern,

Could I please request that your call centre staff stop contacting me with regards to upgrading my account, as I was told if I took the time to look at the website I could see what I am missing out on. Kindly note that I would like to be removed from being contacted, as I explained to every agent that has called me that when I have time and wish to upgrade my account, I will go to the branch and request an upgrade.

Yes I understand that I will get more out of a gold cheque account if that is the right one I am always getting contacted about and the bank charges are so much less than to what I am currently paying. YES, YES and YES I know how much I am paying and if the calls do not stop including the Life insurance cover that even calls a person on a Saturday morning after 9am. Kindly note that you are not to contact clients on the week ends only on a week day. As the caller kept going on even though I was not remotely interested in what she was attempting to sign me up for.

I have definitely considered moving to another bank because I do not know how many times I have been contacted to upgrade my account to a better option. Then get told, "If I took the time to check the website." Apologies but I am at work and do not have the time to check your website for pricing and the bonus's I will get when I upgrade.

If I was interested I wouldn't have done it long ago, currently I AM NOT INTERESTED in any upgrades.

Kindly stop contacting me regarding Life Insurance & upgrading my account.

Regards, Samantha

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Replies (1)
MT
MM T's update16 Apr 2021, 15:11
Reviewer Update
Apologies forgot to add that the call centre person who contacted me today enquired he could call me tomorrow when it would be more a more convenient time to talk to me.
I do not want to receive these calls on the weekend!!!