Unwanted Cold Calls

Item: FNB (First National Bank)
Rating: 2
Author: Rudi S

Hi There,<br> <br> I keep getting cold called trying to get me to upgrade from my Gold to Platinum account. And I keep saying no I am not interested, and asking not to be called regarding this.<br> <br> Then the lady tells me, that the business rules at FNB dictates that you keep trying every 3 months. IF I WISH TO UPGRADE I WILL. STOP CALLING ME and trying to sell me something I do not need!

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Replies (1)

FNB (First National Bank)'s replyOfficial

14 Apr 2016, 13:17

Hello steph****.strydo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 905356 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply14 Apr 2016, 13:17

Official