RMGMG
Rochelle Mc Gear Mc Gear

1 reviews | Active since Feb 2019

05 Oct 2023, 06:41

UNWANTED ACC NOW I HAVE TO PAY THE PRICE!

I opened a FNB account account in February 2023 and from the very begining I stated wht I wanted to use thee account for. The consultent informed about the Aspire acc and it suits the bracket my salary falls under- however i said I wanted something more cheaper she kept on selling the account to me. I took the account and saw the cost and it didnt suit my needs . I went back opened a savings account which is more suitable in the meantime I have accoured costs on the other account and I informed the consultant on the day of opening the account that I am not happy about the costs she told me unfortunatly I am liable for the cost .... I tried numourous times trying to get the fees on the Aspire acc waved seeing that I choose to stay with FNB. NO ONE COULD HELP ME .I got turned away at the Oudtshoorn Branch numoures time at the door saying NO I HAVE TO PAY for the account. I am so fedup with the service I received not even on the chat on the app the couldt help me.... I had to pay the account beacouse this morning the cost were r600.00 and I am o pist that I have to pay for **** I never wanted in the first place.... FNB is pathetic with the poor service no one even offerned to help me. I now have to pay for something that Inever wanted in the first place.... that maybe suited the consultents needs that is why she reffered that bull**** account to me.... I AM LIVID !!!!

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Replies (3)
RMGMG
Rochelle Mc Gear Mc Gear's update05 Oct 2023, 09:24
Reviewer Update
I wanted this sorted by end of business day and I want a refund for the payment i made on that account for the fees
RMGMG
Rochelle Mc Gear Mc Gear's update06 Oct 2023, 09:36
Reviewer Update
Its been a whole business day and still no response this is really pathetic!!
RMGMG
Rochelle Mc Gear Mc Gear's update09 Oct 2023, 11:13
Reviewer Update
Still no responce still no resolution!!