LL
Les L
1 reviews | Active since Oct 2018
12 Dec 2019, 18:47
Unwanted
To load a beneficiary, the consultant used to do it in minutes. Now, I have to go to a consultant, do my fingerprint check then go to a stand up place and talk to a person by phone taking much lo nger than before. Everytime i go in to a bank now its something new. J fjbd it very impersonal, unfriendly reducing me to just a voice this after 38 years being a customer.
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Dec 2019, 08:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Dec 2019, 08:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***