UNTRUTHFUL AND *********

I turned 62 years of age and on retirement. I had made contact with FNB requesting that the monthly fee on my credit card be reduced as several of my friends in the same age bracket had done so at other financial institutions and were successful. The FNB Consultant called me and informed that she had removed the credit card monthly fee and that I would from this point onwards only be liable for the monthly fee on my general savings account. Lo and no credit card monthly fee was deducted - I was really pleased. However I was checking my credit card transactions this month and noted that the credit card monthly fee was deducted again - and this amounts to R80+ I once again contacted FNB - who now have changed their tune and directly informed me that the monthly fee would continue on my credit card as this was a business decision. I want to know why FNB are so ********* AND UNTRUTHFUL? Why would a consultant inform me that the credit card monthly fee would be enirely waived - only to be informed a month thereafter that this had changed? For at least 20 years I have banked with FNB. But not for one moment will I ever trust them again - their word is simply not worthy - Anyone else have this experience?? FNB YOU ARE A DISGRACE HONESTLY TO TREAT YOUR CLIENTS IS SUCH A DISMISSIVE WAY - AND TO LIE OUTRIGHTLY IS NOT ACCEPTABLE.