RM
RICHARD M

1 reviews | Active since Mar 2015

24 Nov 2015, 11:17

UNTREATED FAIRLY CAUSE OF THE COLOUR OF MY SKIN

Good day<br> <br> I have spoken to 1000 people @ Fnb without getting any joy.<br> <br> I would like to stress the following:<br> <br> -My account is not in collections therefore you had no right to reduce my limit without my consent<br> -I'm getting married in April therefore I need access to the full limit in order to pay service providers who I enlisted for my wedding(see attached quote)<br> -please note that come March when I receive my Perfomance Bonus I plan to reduce this account and eventually settle it and never ever have any relationship with you.<br> -I have spoken to someone I know who works at your complaints department and he informed me that there is no such campaign that you are currently running where accounts are randomly chosen without getting consent from client to reduce the limit<br> <br> -You are treating me with such disrespect and I wonder if this is not racially motivated. All the consultants I have spoken too fail to put themselves in my shoes, they just give me an attitude as if I'm a ******** and I have no rights...IS IT BECAUSE I'M BLACK<br> <br> HOME SOMEONE WILL RESPOND AND RESPOND POSITIVELY<br> <br> DISGUSTED CLIENT<br> <br> RICHARD MOTLOUNG<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2015, 12:52
Official
Hello RICHARDBENMASILO,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 819038 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)