Untrained staff

<p>I went to go and deposit a foreign cheque today. After waiting in the queue for just over half an hour I was greeted by a rather sour looking face (the teller). She then proceeded to inform me that she was not "qualified" to handle the depositing of foreign cheques, even though she was employed in the forex division, and that I would have to wait until the "only qualified individual" to return from lunch before I could deposit my cheque. I find it appalling that in an entire branch (the biggest in pe) in a company like Fnb can only "afford" to have one trained individual in the forex division. </p>