lL
ludiretiefza L
1 reviews | Active since Apr 2017
02 Jun 2022, 09:29
UNTRAINED PERSONNEL
Most PATHETIC bank ever. Have been to the branch and tried phoning them. All of them are untrained and do not know how to assist. Call gets routed from one agent to the next then back again. Everytime you phone it’s the same thing. Going into the branch, the same thing happens. They don’t know how to assist. They all look at each other not knowing what to do. 24 hours to resolve a problem, well I’m at 72 hours and STILL no feedback!!!
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ludiretiefza L's updateReviewer Update
02 Jun 2022, 17:37SO the complaint was raised on HelloPeter and a response was received in about half an hour. Shortly after, a phone call followed. I was promised that I would be phoned before the end of the working day. But guess what... 17:36 the afternoon and still no response. PATHETIC. Sadly the only bank working with PayPal, and only reason why I need their services. If not for this, I would NEVER use them!
lL
ludiretiefza L's update02 Jun 2022, 17:37
Reviewer Update
SO the complaint was raised on HelloPeter and a response was received in about half an hour. Shortly after, a phone call followed. I was promised that I would be phoned before the end of the working day. But guess what... 17:36 the afternoon and still no response. PATHETIC. Sadly the only bank working with PayPal, and only reason why I need their services. If not for this, I would NEVER use them!