Untrained, lax and unhelpful

After trying to reach the business online banking department for a month - no one answers a phone call or mails, I finally resorted to laying a complaint. Someone actually tried to call me 2 days later but I was unable to answer. I received a mail with a telephone number which I tried as I was desperate by now to sort the issue out. First the person got through a few mins of help before the line cut off and no one could be bothered to call back Surely they have a client contact number on ones portfolio? The second time the gentleman, David, decided I must have selected the wrong option and directed me to another lady who said she was in fact the incorrect person/ department. Surely at this level this is unacceptable guys? a month later and still no help and some very lax and unhelpful support staff when I finally make a major effort to call repeatedly. Ridiculous in a world where so many capable people are without work.