Until legal action is taken, FNB will continue to ignore me

I wrote a review few weeks ago, and FNB responded here on hello Peter with a standard automated response. Than somebody sent me an email, and now FNB are trying to make me jump through hoops for ***** that happened because of their staff negligence. But I have been emailing them none stop, on an email address provided by FNB on hello Peter. to date, I have gotten one response and that is it. Clearly FNB feels they are better then the people they call clients, How can we help you is a joke of a slogan. The only way such large companies pay attention and take people seriously, is by going the legal route. FNB, I will be filing charges against you at SAPS, NCR and NFOSA for *****, negligence, reckless lending, and none compliance with South African credit laws relating to prescribed debt. I have had enough of you taking me for a joke