NR
Noko R
1 reviews | Active since Jan 2016
15 Jan 2016, 07:51
Unsuccessful Money Reversal
Hi <br> <br> I am an FNB client on the 5th January I made a transaction to a wrong account number whilst trying to send a colleague of of mine. I called in and explained my story and requested that the money be reversed. They refused to assist me in that regard. The money was R3000.00 and I lost that amount of money coz they didn't help out at all. Then I also requested that Standard bank send back the money and they were also not so helpful.
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FNB (First National Bank)'s replyOfficial
18 Jan 2016, 08:32Hello Nokozo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Jan 2016, 08:32
Official
Hello Nokozo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849807.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)