Unsuccessful Deposit

My mum made a deposit of R1020.00 on the 27/08/2015 @16:21 which was meant to pay for my brother's rehab which was was unsuccessful to which she reported immediately and got a calm form, the person that was helping her said she will get her money back within the next three working days to which she never got even till this to this day this is the info on the form site name: dotFNB Nicolway, Term ID as per Source on Hogan: ***1 and customer name Miss Nomsa P Goge date of transaction 27/08/2015 and copy of receipt was attached, had she was geven the correct info on when she will get her money it would have been better but she is always sent from pillar to post, my needs that money i dont like seeing her stressing about this when she has more problem to deal with. <br> <br> Your help into this matter will be highly appreciated