1 reviews | Active since Apr 2017

03 Aug 2017, 11:05

UNSTABLE NETWORK

<p>On 13 July I called to request that my sim be changed to prepaid . I advised the lady that I spoke to that it was a matter of urgency . She further told me that by 1 August my sim will be prepaid. Your network is very unstable and I have am missing very important calls as a result. Please can my my sim be changed to prepaid with immediate effect. I called the call centre again to follow up they told me that FNB connect tried to call me but couldn't get hold of me. That is because your network is unstable and it goes into voicemail all the time. PLEASE CAN THIS BE ACTIONED IMMIDEATLY BEFORE I TAKE THE MATTER FUTHER.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 11:40
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Your complaint has been received and routed to the relevant department who will provide you with feedback.

Your complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)