Unspeedy & uninformative process switching to FNB

I app**** for a smart device from FNB via their website. It required me to open an FNB account witch i did. That process was fast and i got my card within a week. I was then requested to put money into the account, (which i have) I did not get any feedback on the progress of the Smart device application. I called in EVERY DAY for the last 2 week. I got transfer 3 to 4 times then no one could give a clear answer on what FNB needs from me or where my application stands. Now they want me to go the a bank to resubmit my document that they already have?! I don't get any calls or emails to verify anything with regards to the smart device application!!! Id rather go back to my previous bank as the whole Smart device thing looks more like a lure to have people switch to FNB.....