Unsolicited account deduction

If I could I would give a minus point. I have never had issues with FNB until this past week.

I paid my Bash account using my card on 01/10/2025 and Bash received this payment as reflected on their statement.

However, FNB decided to make the same payment but on the 18/10/2025 and that put my account on a minus balance. They then charged me R200 for insufficient funds.

I raised this with them and had an open complaint. Yesterday, 22/10/2025 I spoke to someone from the complaints department and it seemed that the issue was resolved. I received money into my account last night that I was expecting and FNB took out of that money the minus amount reflecting on my account.

They then took another amount of R188 for unpaid items.

I requested the complaint the reopened again this morning until the matter is resolved as o would like my money of R1792 returned to my account and some agent decided to send me an email explaining the R188 deducted but not deal with the root cause.

I am beyond appalled by this and the stress this is causing me.