Unskilled staff

Good day

feels like I need to explain myself a million times, All I wanted was simple was to cancel my tax free savings account and my retirement annuity if you check the messages I was sent back and forth disconnected and was told to call everyone and still there was no satisfaction, the last person I spoke to via messaging system told me about a waiting period of 40 days, this is ridiculous as when I opened it took me 5 minutes and you guys deducted immediately so why should I wait that long.

I have explained I’m in financial constraint, my children need to eat as my husband lost his job, so I don’t need your sympathy all I just want my money that belongs to me to fulfil my obligations and I do not want to know about the processes and procedures cause when you were taking it the process was 5 minutes.

Your slogan is “HOW CAN WE HELP YOU” which I truly feel is one big joke

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