unskilled employees no access to my bank account due to this!

This bank doesn't care about its customers. The service from customer care is ridiculous. I called three times, and my call kept getting hung up. The second time, the agent's background was so loud when I asked him to maybe get rid of the noise, he dropped my call. That's still very shallow.

When I opened my account, my identity details were captured wrong, so I was told I didn't have a profile or bank account with them. Imagine how scary that was! I got a notification to go to a branch within 24 hours to update my personal info. This is when I learned the reason they couldn't find my profile. It took over 2 hours with several calls to their systems department. In the process, I think several profiles were made under my name. I believe this was another mistake, not done purposely.

With no joy, as the bank had now closed, I called it a day. The following day, my account was blocked. I called customer service to inquire why I couldn't use my account, bearing in mind no notification that my account would be blocked because of ABC. I got the most disgusting service. I finally got someone from the FICA department who explained why my account was blocked and gave me an option of him emailing me a document to fill and return, stating the block would be lifted between 2 to 24 hours. But if I went to the branch, it would be lifted immediately.

I asked for the form to be emailed as I was far from the banks and all my money was stuck in the account they blocked. He didn't bother sending it, so I went to the branch the following day. Finally, I got the form. I was informed the block would be lifted in 24 hours. There is no such thing as an immediate lift, as suggested by the FICA department. The lady in the branch did all she could to assist me and kept calling me with updates.

To my surprise, by the end of the day, I was told the hold would take 48 hours. In the meantime, I'm suffering the incompetence of FNB employees. My account is still blocked, and it seems this matter will never be resolved. I decided to withdraw my money and close the account, which isn't possible until whoever unblocks accounts decides to do their job.

This is really unimaginably inconvenient. FNB, please employ people who take their job seriously and understand the importance of providing proper customer assistance. It's unfair to the ones who use the service!