lM
lucia M
1 reviews | Active since Feb 2020
28 Nov 2022, 12:26
Unskilled consultants/ incorrectly debited.
Ive been on the line for over an hour and none of the agents are able to assist with reallocating funds that were incorrectly debited from my account. How difficult can it be? I spoke to Dumisani Zondo on Friday who was very helpful but have had to call back and explain myself to 3 other consultants who don’t seem to have knowledge to assist. This has been very frustrating and time consuming.
Helpful (0)
Replies (3)0
Replies (3)lM
lucia M's updateReviewer Update
28 Nov 2022, 12:55The automated responses are so impersonal. Hoping the person who makes contact with me does not expect me to repeat myself again.
lM
lucia M's update28 Nov 2022, 12:55
Reviewer Update
The automated responses are so impersonal. Hoping the person who makes contact with me does not expect me to repeat myself again.
lM
lucia M's updateReviewer Update
28 Nov 2022, 15:46The service I have received from FNB today is disgusting!!! My most recent interaction after this was “escalated” is embarrassing . Matter remains unresolved!
lM
lucia M's update28 Nov 2022, 15:46
Reviewer Update
The service I have received from FNB today is disgusting!!! My most recent interaction after this was “escalated” is embarrassing . Matter remains unresolved!
lM
lucia M's updateReviewer Update
30 Nov 2022, 10:41Day4 and still no progress. Consultants have no idea how to resolve this matter. Ive been in the line for over 30 minutes today, spoke to 3 people who keep sending me from pillar to post.I am embarrassed at the level of professionalism from my banker of so many years and request that management intervenes.
lM
lucia M's update30 Nov 2022, 10:41
Reviewer Update
Day4 and still no progress. Consultants have no idea how to resolve this matter. Ive been in the line for over 30 minutes today, spoke to 3 people who keep sending me from pillar to post.I am embarrassed at the level of professionalism from my banker of so many years and request that management intervenes.