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elmarie J

1 reviews | Active since Jun 2016

17 Jun 2016, 17:16

Unsensitative FIRTS NATIONAL BANK

<p>My mother Ms Steenkamp a life long client of FNB Brooklyn and Homeloans suffered a severe stroke in December 2015. Paralysed and unable to take care of herself we advised FNB and FNB Homeloans since February 2016. The house (bonded) was to be sold to pay for medical bills and we undertook to pay the bond in full from the proceeds. since February 2016. Notwitstanding they issued summons (June 2016) and incurred more costs although we advised and provided a sale agreement from a purchaser with a pre-approved Bond end May!! Pathectic!!!!! Uncaring bunch of people. Poor service and poor client relations. STAY AWAY from THEM!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2016, 10:04
Official

Please be advised that your concern has been escalated to the manager at FNB Homeloans. We have requested that they investigate and provide you with feedback soonest.

The reference number for your request is 943844.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: **********

Tel Number: 087 ********** (Option One)