Unsatisfying service

Poor unsatisfying service, I been trying via the app and phone calls to resolve this issue which was and accident and unintentional, of opening and my goals saving account which was not even needed or my request then money was taken of my account. The issue is transferring the money to current bank account which is impossible error messages numerous calls and different methods was told to myself by several people and I really don't have time to go to the branch. Why put technology and somuch into things stating better banking if simple issues can't get resolved.