Unsatisfying customer service

Hello I write this again what is FNB doing to me is not called for ,why are they still freezing my account, they said in 24 hrs I will be called because of suspicious ***** that I don't know, I need that money I even lost I.d I can't replace it because they are holding my money I can't even attend my experimental training of my course ,I'm suffering from stress now since last week Thursday no communication,I have said it that they should reverse that money immediately and also the person who sent it can testify that the money is not *****ulent, I'm tired of this careless bank and you are the ones who has my information.