1 reviews | Active since Dec 2016

05 Dec 2016, 09:06

unsatisfied with fnb

<p>I ported my cellphone number to fnb connect for 399 a month. My data and calltime was loaded in the 1st of december. On the 2nd my data was finished. On calling upon fnb connect call centre i was on hold for 25 minutes while the agent was investigating. I was told that the matter has been escalated and should recieve response in 48 hours.. I am still waiting, i pay 399 a month and within 24 hours my data is gone, mind you in that 24 hours 12 hours of that my phone was off.. How could i finish so much of data? The agent was very clueless in her interaction with me and kept placing me in hold forever. Awhile ago i was still at the same bank complaining of hidious bank charges of 700 on my personal account and now 545 on my business account... I want to leave this bank as soon as possible, very ***********</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 09:46
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)