Unsatisfied with customer service

I wake up this money to a negative amount on my account, I called and I was moved from one department to the next on top of that their agent Victor gives me an attitude when I try to get an explanation of what happened. After waiting for 30 minutes to speak to a consultant I am told its not ***** and I should fill in a form and I will get my money in 3-5 days. After that I am taken to accounts what what department and I am told it is actually *****. The secound consultant now after holding for another 40 minutes, tells me that it is an error where transactions are duplicated, on FNB side. I ask how long this will take to be resolved and she hangs up. I moved to secure chat and then I am told by the 3rd agent that actually the 2nd consultant was lying, and the matter will be investigated and it will take 40 days. Mind you I do not have money.