unsatisfied with communication between department

<p>I am unhappy that being a premier account holder and having access to a "team of bankers" does not help me one bit, I have previously requested something telephonically where it took almost a week for them to respond with a apology email and they never even processed my request (decreasing my credit card limit), today I had issues as I "purchased" a iPhone 7 plus and unlimited call bundle on fnb's website last night and received my confirmation email but, not one department could tell me if it was processed, the irritating thing was that they kept on transferring me to other departments, after 30 minutes and them putting the phone down, this is when I phoned the premier banking number where they actually checked on the system and could tell me that they couldn't see that I had activated the contract or that it had not gone through, they said they would transfer me to the sales department as they could take my order over the phone, the call went dead when they "transferred" me, when I managed to get hold of the sales department they said they can't help me... Im not happy, I just want to get the phone I like...</p>