Unsatisfied FNB Law on Call customers

FNB Legal Services (Law on call).

1. Slow or no response: delays in getting legal advice or follow-ups. 2. Poor communication.

Since we lodge a claim on the 08 October 2025, on the 18 of October we received a draft breach notice to go over it if it is accordance with our instruction, we confirm it can be sent. Since then we have not reveive anything from FNB law on call. On the 23 October we made a followup with an email since we didn't have any feedback, we called and we were promised that the person we dealing with our claim will call us. We are still waiting.