Unsatisfied FNB Customer

I called FNB beginning of April to ask if my salary can be deposited to my easy zero account and the consultant said yes. So I went and changed the bank details with my Employer. I was supposed to get paid today and only to find out that my salary couldn't be deposited to that account successfully. I found out when I called them to ask where my money is and they responded by saying if it's more than R14000, 00 that was deposited it would not go to that account. This was never told to me by the other consultant and I'm left broke on my payday and my debit order are going to be unpaid as well. FNB doesn5 care about its clients and escalations take forever. I'm told by FNB I must wait 48hrs so that money can be sent back to sender. I'm so frustrated. Should I have known I wouldn't have used the account.