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sZ
sithokozile Z

1 reviews | Active since Apr 2018

24 Apr 2018, 19:11

unsatisfied FNB account holder

i would like to logg a complaint against First National Bank my account has been frozen and noone called me to alert me of this on de 9th of March i was making a withdrawal and couldnt go through knowing very well tht i have funds on my account untill i went to the bank to the branch on the very same date dw 9th and the consultant told me tht she was unable to unblock my account we followed de procedure and emailed de FNB legal team bt nothing happened i went to the branch again to do a follow up i was told to send an affidavit to legal department and further responded tht i ll be contacted within 48hrs tht was the 12th of March still nothing happened no phone call hv been received frm them till to date i took a nxt step nd reported de matter to complaints department on de 18th of March and they also promised to come back to me bt stl nothing happenes my account is frozen and i dnt not get any feedback or way forwad noone is contacting me i dnt have food i dnt hv money for transport both myself nd children my 12 year old girl is sick she needs medical attention bt i cnt do anything bcos im left with nothing my last months salary is stucked to tht frozen acc nd i wl be getting paid on de 30th bt tht wont help me since i dnt have access to my money .tht is why i decided to involve hellopeter i demand tht my account is unblock immediately.thank you

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Apr 2018, 08:47
Official

Good Day Ncwane ,

Thank you for your posting.

Your account is being investigated and this can take a while.

Should you wish to contact ***** risk management directly you may do so on *** .

***

Thank you.

Regards,

Client experience team

sZ
sithokozile Z's update25 Apr 2018, 09:48
Reviewer Update
good day thnk you for de feedback bt i also want to emphasis that my life is on a standstill im starving its been three weeks already where am i suppose to get food etc etc??? if you were to be on my shoes would you survive 3weeks without money knowing very well tht you do hv money on yo account few people can survive tht FNB should know tht im getting my salary to the same account tht is blocked nd im approaching a 4th week now without my account i need a possitive feedback not this investigation something something i need to provide food for my family i need to go to work i dnt have any income other than this one so you cn imagine how difficult it is for me. thnk you
sZ
sithokozile Z's update25 Apr 2018, 10:10
Reviewer Update
tht is why i decided to write to hellopeter it becouse i hv been calling this number for quiet some time now bt i do not seem to get any help from them whoelse can solve this problem??? no i cnt wait any longer im seriously hurt about this issue and i stated that all my funds are on this account how am i gonna live without food? how am i gonna go to work without transport? how my children gonna go to school with transport and lunch as well this is very difficult situation for any one im also a human being i hv needs as well i cn gaurantee these people who are dealing with these issues they can not survive even 3days without money so how do they expect me to leave for three weeks without money please they need to pull up the socks im running out of patience nd if there's a problem FNB is more than welcome to release my money and tells me to bank to other banks no one deserves this punishment if i may call it becouse im being punished here for something that i hvnt done .