Unsatisfied Customer

On the 30th December 2024, my husband and myself went to the Branch in Somerset Value Centre. Firstly, the waiting was ridiculous. We eventually got seen to by__________, she assisted us very well. She also explained that she was going on leave, and copied her manager/supervisor in. Something of his old account is blocking him from doing things on his current account. She said she did also send a mail to the credit card division, and is still awaiting on feedback. It is the 07 February 2025, and still NO feedback from the Credit Card Division. On the 29 January 2025, my husband asked her what the procedure is to close the account, and she casually answers: "If it is your final account, you can go to any branch that has a teller!" Really FNB, is this how you treat you customers? He already went and opened an account by a different Bank. My question now is: Whatever blocked him at FNB, is it now going to follow him to whichever bank he is going too? Please FNB DO BETTER. We might not be the millionaires at your bank, but we are still your customer. We deserve to be treated like any other customer of yours. Please sort this out, before we take our business somewhere else. You ask for a reference number, well that day I also asked her for a reference number, and she said she could not provide one for us, and that she will send a confirmation email to us, which she did. If you want reference then you should provide your staff with one.