Unsatisfied Customer

I have decided to return a device that I had purchased from you within the 7 days cooling off period, and now I am being told that I need to pay a fee of R4,571.60. It makes no sense that I have to pay this fee when I had canceled within the 7 day period. Furthermore, I was not advised that I have to pay these fees upon requesting for a reversal or cancelation. I cannot accept this, it needs to be resolved immediately. I will not pay for a device that I have not utilized for more than a day. These cancelation fees are supposed to be charged only if it's out of the 7 days cooling off period. And as mentioned, I was not advised by consultant that I would need to pay these fees, all calls were recorded and it's proof within those calls.

I therefore refuse to pay these fees and will not be liable for it. The device has already been collected and returned to FNB.