Unsatisfied Customer

On the 14 February 2023 I visited the FNB branch in Boksburg , Market street. Requesting a letter from the Business Banker who was at the moment in a meeting. A consultant ( didn't take his name) attended to my request and said he will contact the Business banker via email with my request. At the same time I called the call centre to enquire where would I receive a letter with regards to the Business and the lady said only the Business Banker can issue the letter. Given my contacts ( email and cell number) and the content of the letter, the consultant promised to send it to the Business Banker. 3 weeks pass with no contact from anyone. I went back to the Branch on Monday 06 March 2023 whereby Mohammed Sheik assisted me because the previous consultant was not there. Given the story to him he said he will email the Business Banker to get in touch with me. Went back Friday 10 March 2023, because I no one contacted me. Mr Sheik tried to get hold of the Business Banker but she was not available and told me he sent her the email the Monday 06th March 2023, which he did. He then sent her another email and I was cc'd on it. No respond from the Business Banker - Jessica Ntumba Can I please have assistance with the letter requested - the Overdraft on the account is Paid up and Cancelled and confirm that the previous signatory on the account has been deleted. Account Name: PFEWYS (PTY) Ltd