Unsatisfied Business Account Holder

I am so disappointed and frustrated with FNB. They detected a suspicious transaction on my personal FNB account last week Thursday (25/03) and decided to freeze my personal and business accounts. Personal account aside, by freezing my business account has caused me tremendous pressure as I have been unable to process employee salaries or process customer payments nor have funds been able to clear in my account.

I have had employees at home since the lock down who have been unable to pay their rents, purchase essentials as I have not been able to resolve this through FNB. I have tried contacting Pearl (Case Manager) numerous times to discuss this matter to no avail. I have called various helpdesks ***) for FNB ***** department who have informed me that Peral is working from home. I tried calling Pearls line manager Mahlapse Maisha ***) and her line manager Vinesh ***) to no avail as they are all working from home.

I am fully aware and support the 'work from home' policy but not bothering to answer diverted calls or respond to emails is very unprofessional. As per the help-desks, Pearl is the only person that can lift the hold on my business account which is further disappointing as I am now at her mercy to rectify this situation.