Unsatisfactory Services

Good day,

Thank you for your reply, but

I never received any sms,

If I did received the sms then I was going to make arrangements to pay it off or settle the amount,

You claim that you've sent me one sms and afterwards you decide to hand me over to your lawyers/attorneys, is that how you treat people/former FNB Customers,

Did anyone contact me via telephone or email to let me know about this debt/charges or did you decide that you will let this debt incur interest and let me know afterwards,

I'm not happy at all with how this matter was handled and I need this matter to be escalated to the highest power in FNB, the C. E. O of FNB, lastly

The law states that if I'm unhappy with the feedback received, then I have the right to request for my complaint to be escalated to the highest power in that company,

Will wait to hear from the C E. O of FNB,

Thank you,

Johan Jacobs Hide quoted text

On Tue, Feb 16, 2021, 14:53 FNB Business <***> wrote:

Good day

Thank you for your e mail

The below sms was send regarding the above mentioned account.

19/05/2020

19/05/2020

SMS sent to ***: FNB BUSINESS ACCOUNT HOLDER,YOUR ACOUNT IS IN ARREARS - R 341.36. PAYMENT TO SDK ATTORNEYS,FNB, ***, *** TEL NR: ***.

The outstanding balance for above mentioned account is - R 341.36

Kindly make payment into the below bank details provided

SDK ATTORNEYS

FNB

ACC NR: ***

BRANCH CODE: 230 534

YOUR *** take note it is J for Juliet and O for Orange then the rest of your ref number

Please note that as soon as the payment reflects in our account and allocated to your file , we will forward you a settlement letter within 48 hours you can submit your Settlement letter to your FNB branch and instruct them to re-open or close your business account.

Kind regards

FNB Business T +27 (0)51 *** F +27 (0)51 *** *** 169B NELSON MANDELA DRIVE, WESTDENE, BLOEMFONTEIN PO BOX 12012, BRANDHOF, 9324 DOCEX 18 BLOEMFONTEIN, www.symok.co.za Also at BELLVILLE