Unsatisfactory services

Good day, am your private client but the experience I have receive of late is not acceptable pertaining our business account. From Feb this year I stopped receiving the quarterly statement for 2 our business/ stockvel accounts without any notice of such from FNB. On the 26th I called to enquire on this and was told there was a change in method of statement which none of our signatories approve. I spoke to Brenda on the day and she promised to investigate and send me statements in the meantime, all additional verification were done and was promised the statement. when I released nothing coming in I did not want to be on the long call again to follow up then I reached out to FNB via the App chat 2 times with no positive outcome still, I also tried with my private banker whom later referred me business accounts customer services which I called today and spoke to Phetogo who wanted to start the verification process. This is really not acceptable and I just want to receive this statements for the past periods and going forward.