Unsatisfactory Services

Good day Nomthandazo/FNB,

Regarding the following ***** case(IC ***** 78854) and the emails/complaints that I've been sending to fnb as from the 30th of July 2018,

I provided you with the police Case number and with an affadavit on the 25/10/2018, you still acknowledged it,

Why do you need the same now, why is this matter being delayed and why can't FNB do anything, this matter was reported to FNB over 3 months ago and FNB only attended to it recently(within last month-a week ago),

You informed me that the bank account(Absa Bank) of the suspect/accused will be freezed, you informed me that you(FNB) will attend and assist me to get my money back, but now you are sending me an email requesting the same documentation that was forward to you already,

I'm not happy at all with everything that was done and I urgently require this matter to be escalated to the C. E. O of FNB,

I believe that if I'm not happy with your services then I have the right to request for this matter to be referred to the C. E.O of FNB, I don't want it to be referred to the office of the C. E. O; I want this matter to be referred to him/her personally.

I will wait to hear from the C. E. O of FNB,

Johan

Hellopeter MENU Poor Services A review of FNB (First National Bank) by Johan J on 15 Oct 2018 Like Share Comment Report Poor Services Good day,

Regarding the following Reference Number: ********** NF

This ***** case was reported to FNB on the 02/08/2018 and up until today(11/10/2018) I haven't received any proper feedback, just empty promises, almost 3 months after I reported the matter but nothing,

You know I'm so dissapointed in the way you handle this matter and I won't think twice to move back to Capitec Bank because atleast they care about their customers, they are willing to go the extra mile and they make sure queries/complaints are attended to efficiently,

Why can't you(FNB) do it,

Maybe this person that de*****ed me is long gone with my money, but you don't care because I'm just another customer,

I'm sorry to say this but your services are poor and you are useless when it comes to service delivery and customer services,

I'm putting this complaint o Hello Peter in order for people to see what kind of services FNB delivers to their customers.

Official business reply Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ********** F was issued for your complaint.

Regards,

Hello Peter Complaints Team

********** (option one)

Write a reply

Write a reply for this review Make reply private Publish Public comments

Popular Reviews MOIMOOI "Moimooi debits R28 924.00 from my account after subscription has been cancelled!!!! and Dianne from Moimooi refuses to refund an unauthorised debit!!!" Published 1 Nov 2018, 12:50 SIMPLY ASIA "Simply Asia simply aweful" Published 31 Oct 2018, 19:48 AVON JUSTINE "Rude/Harassment/************ from Representative" Published 29 Oct 2018, 11:43 ALEXANDER FORBES FINANCIAL SERVICES "Pension Fund Not Paid" Published 30 Oct 2018, 14:20 AFFINITY HEALTH "bad and shocking service" Published 29 Oct 2018, 12:30 Supercharged Reviews TELKOM "Telkom not bothered to resolve disputes" Published 8 Oct 2018, 11:33 ABSA "Absa Debit Nightmare Continues!!!!" Published 5 Oct 2018, 12:04 MTN "Handed over for a third time because MTN is not collecting funds" Published 3 Oct 2018, 15:40 RENAULT SOUTH AFRICA "Renault Pinetown worst dealer ever" Published 3 Oct 2018, 12:18 JET "Terrible customer service - (Edcon to big to attend to complaints)" Published 3 Oct 2018, 11:57

Explore Similar Businesses Mercantile Bank Banking 3.5 TrustIndex: 3.5 Motor Finance Corporation Banking 2.5 TrustIndex: 2.5 WesBank Banking 2.0 TrustIndex: 2.0 Capitec Bank Banking 2.8 TrustIndex: 2.8 Nedbank Banking 3.6 TrustIndex: 3.6 Top Verified Businesses East Rand Walling Construction 4.8 TrustIndex: 4.8 BitCo Internet Service Provider 3.9 TrustIndex: 3.9 MiWay Insurance Insurance 9.7 TrustIndex: 9.7 Prepaid24 IT 9.9 TrustIndex: 9.9 NuPower Solar Plumbing & Electrical 6.8 TrustIndex: 6.8

Hellopeter is South Africa's top reviews company. Read reviews online from our community and rate, review and interact with SA's top companies. © Copyright 2018 hellopeter.com and its affiliates. All rights reserved. Legal / Contact us.