Unsatisfactory Service of FNB Bank

I am writing this to express the poor service dealing with FNB. I would like to express my disappointment from your unsatisfactory levels of service. I have expected much more from you dealing with matters at hand.

I have recently commented how a struggle it was dealing with your call centre. You were quick to respond on email and I were informed I will be contacted within 24 to 48 hours. Some sort of resolution team. As a matter of fact never heard from anyone.

I myself needed to phone the bank to get assistance. After my calls I was indeed assisted by a team leader. I was promised delivery of cards and still nothing.

Dealing with the cards at hand I was informed it was a system error that canceled the first issue only to be charged for reissue. I hope you agree with me that this is not acceptable under any circumstances.

I hope this can be resolved as a matter of urgency.