1 reviews | Active since Jul 2015
Unsatisfactory Service
I had funny activity happen on my account, which I was then advised to cancel my cards.
I ordered by new cards via the FNB APP and get sms notification that my card will be delivered to me via courier. For the past weeks I have had to get notifications from the courier company regarding experiencing delays, hence I am still waiting to get my card.
I have called both the bank and the courier company and unfortunately the explanation/excuses given are rather unacceptable.
I am at a stand still as I don't have my card to process certain payments and sending myself e-Wallets every time I need money is not the kind of services I signed up for let alone when I pay on a monthly for "good" service from my bank.
FNB - can you please sort out your service provider, because right now I am pretty unimpressed with your services and lack of assistance.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)