Unsatisfactory investigation

I had wrote to hello Peter over a week ago regarding bad service I received.the day I wrote to you an email was received from the bank saying it's a high priority case that day for the first time the investigator handling my case sent an email requesting supporting documents I resent them as I had previously sent.

A week and I half later still no feedback I called the customer service logging another complaint as I still have not received an update another case number was given and still no help.

So today I followed up with the complaints department and the matter was escalated and only then I got an email from Nhlamulo Baloyi with feedback that I am not happy with.i then asked him on the email to answer a few questions as I'm not satisfied and I'm not receiving any answers.

I'm not happy with how he has handled this case and I need answers as we are often told funds sent to external banks reflect within 24-48 working hours and if I called within 3 hours of the incident taking place an it was not a pay and clear transfer i would like to know what time was an email sent to request the external bank to block funds and what time did the recipient withdraw the funds.can I also get a footage if possible thank you.