Unsatisfactory FNB Service

Our non-profit company has been trying to clear donations paid into our PayPal account, via FNB, since February 2021. It is a meagre amount at present as we have had to put a hold on the fundraising, for lack of being able to access the funds. The funds lie in our PayPal account as we have been unsuccessful in getting FNB to process the monies into our South African bank account, despite us sending all the relevant documents to verify our NPC. It is frustrating to say the least. We would really just like to get on with our work in the San (bushmen) community development and not have to worry about being able to access the much needed funds from our international supporters.