1 reviews | Active since Aug 2014
Unsatisfactory customers service
This morning to my surprise I saw that fnb have deducted 1264 from my bankaccount for a resolving loan that did have a zero balance.
How can I paid for something I did not use. I did then have to transfer money back to my bankaccount for other debit orders to go threw because of this.
Now I must pay interested and the fee to use the resolving Ion I am very disappointed
Fnb do not even answer their phones when I try to phone them
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)