Unsatisfactory client service

Good day. I have app**** and was approved for a personal loan on 28 December 2021 and was assured that payment will be made no later than 24 hours. After 48 hours with no payment having been made yet I returned to the Bayside Mall branch where my loan was processed on 30 December 2021 and once again I was assured that payment will be made no later than 24 hours and it might still be available that same day. On 31 December 2021 no payment has been made as yet , I eventually contacted head office and was informed that the loan amount will be paid by today if I have not received anything yet I should contact a branch after 12:30 pm. I have tried calling but it just disconnects and says your operating hours are till 17:00 and there isn't a direct line to any branch at all. Your system is really faulty and useless and not at all helpful and the consultants that assisted me were very unhelpful and unfortunately *********** and not interested in customer satisfaction .I would like a supervisor to contact me as soon as possible to inform me what is going on. This is really unprofesional and unorthodox .