Unsatisfactory and unacceptable service from FNB

For the last 6 weeks, I have been on the phone trying to resolve my matter with FNB customer service regarding debit cards delivery for my child youth account. I received delivery of the card on after 1 Month spending more then R300 airtime to call FNB and CCD couriers. On Monday this week I discovered that my Child's bank account was frozen. Customer service advised that they require signed customer agreement from me which was emailed to FNB already week ago. I resent the agreement and consultant over the phone acknowledge the receipt of my Email and confirmed account will be unfreeze. On Tuesday I went to the branch to remove hold was told the only customer service on call can remove the hold and when I call them and ask them to remove the hold they came up with another story that FNB policy is to verify BC of child every 5 years and my child in not even 5 years and account was open less then 3 years. Every time that I contacted them I informed them that I was unhappy about their service – I had no follow up call on Email from anyone as FNB, nor did they offer to compensate me for my airtime! The people employed by FNB are *********** and knows absolutely nothing about customer service!