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SOLOMON N

1 reviews | Active since May 2018

30 May 2018, 04:37

unsatisfaction - unauthorized transaction

Complain Number ********** NF has been resolve amicably but after 2 weeks later there has been another transaction that went out from my account on the 26 May, 2018. to which i did not authorized it. i laid a complaint to the dispute team and i was giving a form to fill, i did that but till now the reversal was not done yet .

Early this morning 30 May 2018, i receive another sms of another transaction from my account by the same people or person or site, i don't who who has been getting access to my account and taking out money. this is very provocative and i need a proper explanation from FNB why this is happening ?

The total of this current transaction is About R300+ and i want this money back into my account as soon as possible for its my only money in my account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2018, 09:26
Official

Good Day Mr Nubour,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution once again.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***