Unsafe, Untrusting and Uncompassionate Bank with poor service and ZERO communication skills

On the 1st December 2023 until the 3rd of December 2023, My wife and I were held captive in our residence. The ********s had ****** all our valuables over this period as well as used our banking apps to transfer funds out into various *****ulent accounts and took out loans etc which the bank approved via their apps. My wife’s Bank ABSA, who she had been with after 8 months at the time concluded their investigation within 31 days and provided a full refund and wrote off all loans etc. My bank FNB, whom I have dealt with over 10 years, dragged their investigations on for over 3 months, and I had to repeatedly relive the experience whilst explaining the ordeal to many people at FNB as it was part of their process. I then battled for responses an kept following up on this matter and FNB also failed to block on off my accounts with them during that whole period, which is an error on their part. They wrote the loans etc but refuses to refund my full amount, the ex-gratia (15% or less) letter which was a dated letter with a deadline date which my private banker at FNB sent to me two days later, and which she was not involved in the whole process, they presented the out come to her. FN refuses to refund my cash as they cannot find faults with their system. So guys your money isn’t safe with FNB. They refuse to refund and understand human nature. I mean what do you do when a cold piece of iron (firearm) is placed against your head and your wives head when the bank calls to confirm a transaction ? basic human nature is to survive and with out harm to you and your loved ones. I will be moving over to ABSA, cause they feel my story matters and cancelling all my products with FNB.