Unresponsiveness from private banking support

Hi, I recently upgraded to a private client cheque acoount at FNB. In this time I have had a couple of questions submitted via the online banking tool, though to my displeasure I have received almost a 0 response rate to these.<br> <br> What I am trying to find out is whether there is away to upgrade to Private client for the credit card as well, as I have lost the benefit of maximum eBucks with the linkage between my platinum accounts as well as linking my bank fees. This worked well, and now I have lost this benefit, and would like this back.<br> <br> I also had a query in regards to my current credit card debit %, and did not find a satisfactory answer.<br> <br> Please can this be sorted out, as I regard FNB highly and it is the first time in ages I have had to struggle like this to get answers or any feedback from customer service.<br> <br> Regards<br> Sean