Unresponsive Service After Initial Contact for Life Cover Activation

I am writing to express my dissatisfaction with the service provided by FNB Life regarding the activation of my life cover policy. After applying for life insurance, a nurse was promptly sent to my residence for the necessary medical examinations, which I appreciated. However, my experience took a negative turn after this initial procedure.

I was informed that I would receive a call to activate my policy, but unfortunately, I missed this call. Since then, my attempts to reconnect with your team have been unsuccessful. Despite sending numerous emails and making several calls to your customer service, the responsiveness has been highly inadequate. On one occasion, I was assured that I would receive an immediate callback, which never materialized. Please address this issue as promptly as possible, as I am still interested in activating my policy but require more reliable support and communication.