Unresponsive FNB

I am a small business owner and are looking at transferring some bonds at an improved interest rate. From 12 February I have logged 3 tickets with FNB with a response time of 48 hours. Subsequent I called to ask if I can speak to someone and if someone can phone me back to discuss. The are not interested in new business. No call back even though the follow up calls was escalated. Here are the tickets I logged:

17 Feb 2026 - Rv*** 16 Feb 2026 - Rv*** 12 Feb 2026 - Ry***

The only time I get a response from FNB is if I post it on HelloPeter.