unresponsive claim department

I want to bring to your attention that I have not received a response from I have been trying to get in touch with FNB's claim department after sending an email a week ago. Despite my efforts to reach out via phone calls, I have not been able to get through to anyone in that department. I urgently need a reply regarding my claim request and would appreciate it if someone from that department could get in touch with me. I feel that FNB's service across all departments has declined.