Unresponsive and un-attentive

Logged in to internet banking to enquire about a payment by using the secure chat feature. I posted my question in detail, without any ambiguity. I was assisted by Yandisa who informed me to verify the current browser.

I did this an informed him/her/them that I have done so. I sent a few ping messages but for 10 minutes no reply.

I left the chat as I was getting no reply, 10 minutes of no response on a live chat is unreasonable.

Yandiswa came back to say she is still there. No investigation into the query. No ping messages to check if I am still there (A courtesy I afforded while waiting 10 minutes). She then closed tha chat after 5 minutes of waiting. Maybe 5 minutes is an unreasonable amount of time for FNB to wait, but it is not unreasonable of the customer has to wait twice that period.

Nice.

Not.