Unresolved *****ulent Transaction & Poor Service

On 13 September, I reported a *****ulent transaction on my card – an overseas charge of R1,786.39. Despite following the correct process, I have still not received any feedback, resolution, or refund. Shortly thereafter, I also visited the Olympus Branch, where staff assured me that they would look into the matter, yet nothing has been done.

This delay is unacceptable, especially considering the urgency and seriousness of card *****.

I expect:

Immediate confirmation of my claim status.

A full refund of the *****ulent amount without further delay.

A clear explanation of why both Secure Chat and the Olympus Branch failed to act on my report.

If this issue is not addressed urgently, I will have no choice but to escalate the matter further and reconsider my banking relationship with FNB.