Unresolved Reversal Request - Extremely Poor Service

I am writing to express my profound dissatisfaction with the handling of my recent request for a transaction reversal. In April, I contacted FNB customer service regarding this issue and was instructed to complete the relevant form, which I submitted promptly.

Despite having followed all the necessary procedures, it has now been three weeks, and I have yet to receive any communication or resolution from your team. This delay is not only unacceptable but also indicative of a severe lapse in the quality of service expected from a reputable financial institution like FNB.

During my initial call, the agent I spoke with assured me that I would receive detailed information about the email to send back and the procedure on the form. Unfortunately, this information was not provided, adding to my frustration and highlighting a significant gap in your service delivery.

This experience has been incredibly disappointing and has caused unnecessary inconvenience. As a long-standing customer of FNB, I find this lack of response and accountability highly unprofessional and not in line with the standards that FNB claims to uphold. Can I get my funds reversed